Straight Answers to Common Questions

You’ve seen them — “Starter Plan”, “Premium Plan”, “Best Seller Plan”. Great… if IT support were like a TV subscription. But it’s not. And we don’t work that way. Every business has different systems, priorities, risks, and goals. Giving you a price before we understand your setup would be careless. We believe every company deserves a tailored solution — not a prepackaged template.

At first glance — yes. Just like it’s cheaper not to change the oil in your car. It works… until it doesn’t. When systems aren’t maintained and everything crashes, the “computer guy” shows up — but he’s not a team. There’s no plan. No strategy. And when your server stops working at the end of the month or ransomware locks your accounting, that “cheap” fix becomes the most expensive thing in your business.

Depends — are we talking “my Outlook isn’t working” or “the entire team is down”? For critical issues, we respond immediately. We don’t watch the clock — we watch the situation. Our SLA outlines clear response times. In urgent cases, we’re often there before you even expect us.

If you have systems that shouldn’t go down — then you’re definitely worth our time. Small businesses often can’t afford an internal IT team. That’s where we come in. For us, size doesn’t matter. Attitude does. We’re here for those ready to take their business seriously.

Of course. No “golden handcuffs”, no fine print. If we’re not delivering value, you owe nothing more. Some of our clients have been with us for over 15 years — not because they’re tied to us, but because they choose to stay. We don’t hold onto clients with contracts — we do it with results.

With a contract, SLAs, transparency, and experience. But most importantly: we work with you long-term, not just on-demand. We think ahead — spotting problems before they happen.

That’s perfectly fine — you’re not supposed to. We don’t expect you to speak our language. Our job is to understand your business, not the other way around. We explain everything clearly — no confusion, no jargon, no unnecessary complexity.

Yes — and a lot more. We manage your entire IT environment: computers, servers, networks, security, backups, licensing, and more. We’re not just “the tech guys you call when something breaks” — we’re the IT department you didn’t know you needed. With structure, forward-thinking, and accountability — just like part of your internal team.