Privacy policy

Address of our website: https://simplexsystems.bg
Personal Data Protection Terms

Dear Users,

The security and confidentiality of your personal data when visiting our website are extremely important to us. We take the necessary measures to protect them in compliance with Regulation 2016/679 (General Data Protection Regulation – GDPR) and the Personal Data Protection Act (PDPA), along with its implementing regulations. In cases where “Simplex Systems” Ltd acts as a personal data controller, these terms are provided to all individuals whose personal data are collected in accordance with GDPR requirements.

1. Who are we?

“Simplex Systems” Ltd, company registration number 205376364, with its registered office and address: Sofia, postal code 1618, Ovcha Kupel district, 35V Kamelia St., 2nd floor, apartment 7, and contact email: sales@simplexsystems.bg hereinafter referred to as “we” or “Simplex Systems” Ltd. We are a company based in Sofia, helping businesses turn technological challenges into innovative and practical solutions. With a focus on quality, innovation, and a tailored approach, we work to streamline business processes and achieve your goals.

You can contact our Data Protection Officer, Zahari Zahariev, directly here:

• е-mail: zahari.zahariev@simplexsystems.bg
• Phone: +359886098663

2.What personal data do we process?
To process your inquiry on our site and/or provide a specific service, you provide us with the following data:

The personal data we collect will be used for the following purposes:

1. Preparing contracts – responding to your inquiries and requests;
2. Execution of IT service and support contracts;
3. Fulfillment of tax and other legal obligations;
4. Organizational purposes related to customer service, financial reporting, and statistics;
5. Marketing purposes.

Our legal basis for processing personal data:

• Your consent;
• Necessity for the performance of contractual obligations;
• Necessity for compliance with legal obligations;
• In certain cases, this may be our legitimate interest.

Legitimate interests pursued by us or third parties include:

• Storing your personal data as necessary to protect us in legal proceedings, as well as against other public or private entities in the event of an actual or potential legal dispute;
• Retaining your data until the statute of limitations for tax audits expires, to demonstrate our tax rights and obligations;
• Disclosing part of your data to external accounting services that ensure the compliance of our tax and accounting activities;
• Improving the content and functionality of our website, in line with user interests, and protecting visitors from automated abuse (spam).

3. Processing based on consent:

When the processing of your personal data is not necessary for the performance of a contract, legal provision, legitimate interest of the controller, or third party, or any other basis, we will process your personal data solely based on your consent.

By giving your consent, you authorize us to process your personal data for specific purposes.

We do not process special categories of personal data.

You can withdraw your consent at any time by sending an email to the Data Protection Officer.

4. Disclosure to third parties:

Your personal data may be disclosed to the following third parties:

• Accounting service providers of “Simplex Systems” Ltd;
• Partners of “Simplex Systems” Ltd;
• Google Analytics;
• Facebook, Twitter.

5. Retention periods:

6. Your rights as a data subject:

At any time, while we process your personal data, you, as the data subject, have the following rights:

• Right of access – You have the right to confirm whether we are processing your personal data and, if so, to access and/or receive a copy of it;
• Right to rectification – You have the right to request the correction of inaccurate or incomplete data we hold about you;
• Right to erasure (“to be forgotten”) – Under certain circumstances, you may request that the data we hold about you be deleted;
• Right to restriction of processing – When certain conditions are met, you have the right to request a restriction on the processing of your data;
• Right to data portability – You have the right to receive your data in a structured, commonly used, and machine-readable format and transfer it to another controller;
• Right to object – You have the right to object to certain types of processing, such as direct marketing;
• Right to object to automated processing, including profiling – You also have all rights arising in cases where you are subject to the legal consequences of automated processing or profiling;
• Right to lodge a complaint – You have the right to file complaints related to the processing of your personal data with us, the competent supervisory authority, or seek judicial protection.

Aко има трето лице (както е посочено в точка 4 по-горе) при обработката на Вашите лични данни, всички горепосочени искания ще бъдат препратени на него.

7. Complaints

If you wish to file a complaint regarding the processing of your personal data by “Simplex Systems” Ltd (or third parties) or to complain about how your complaint has been handled, you have the right to submit your complaint directly to the supervisory authority, as well as to the Data Protection Officer of “Simplex Systems” Ltd.

Contact details:

8. Links to other websites
   The website https://simplexsystems.bg/ ontains links to other websites. We are not responsible for their content. Responsibility for illegal, incomplete, or missing information, as well as for damages caused by the presence or absence of such information, lies with the provider of the webpage to which you were directed. The privacy policy applies only to our website.

9. Additional Information

Under what circumstances can “Simplex Systems” Ltd contact you?

Our aim is not to be intrusive, and we make every effort not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to strict measures and procedures to minimize the risk of unauthorized access or disclosure.

Can you find out what personal data “Simplex Systems” Ltd holds about you?

At your request, “Simplex Systems” Ltd can confirm what information we hold about you and how it is processed. If “Simplex Systems” Ltd holds your personal data, you can request the following information:

• The identity and contact details of the person or organization that determined how and why your data is processed. In some cases, this will be their representative in the EU;
• Contact details of the Data Protection Officer, if applicable;
• The purpose and legal basis for the processing of your data;
• Information about the legitimate interests of “Simplex Systems” Ltd or a third party if the processing is based on such grounds;
• The categories of personal data collected, stored, and processed;
• The recipients or categories of recipients to whom the data is/will be disclosed;
• Information on how we ensure secure transmission of personal data to third countries or international organizations, if applicable. For countries approved by the EU as meeting minimum data protection standards, this is explicitly stated. In other cases, we guarantee specific measures to ensure data security;
• How long the data will be stored;
• Details about your rights to rectify, erase, restrict, or object to processing;
• Information about your right to withdraw consent at any time;
• How to lodge a complaint with the supervisory authority;
• Whether providing personal data is a statutory or contractual requirement or a condition for concluding a contract, as well as whether you are obligated to provide personal data and the possible consequences of not doing so;
• The source of the personal data if not collected directly from you;

• Comprehensive information about automated decision-making processes, such as profiling, including significant information about the logic involved and the expected consequences of such processing.

What documents will you need to provide to access your personal data?

If you cannot contact us using the contact details you have provided (email or phone), “Simplex Systems” Ltd accepts the following identification documents when requesting information about your personal data:

• Identity card.

Document Responsibility and Approval

The Data Protection Officer is responsible for this document and oversees the implementation of the procedures outlined in compliance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA).

All employees have access to the current version of this document in hard copy upon request to the Manager.

Table of Changes: